1. Successful Transactions
Once a recharge, bill payment or other service is successfully processed for the details entered by the user, it may not be cancellable or refundable.
2. Failed Transactions
If money is debited but the transaction fails, the amount may be reversed automatically by the relevant payment provider, bank, biller or service partner according to their processing timeline.
3. Pending Transactions
Pending transactions may require time for final status confirmation. Users should avoid making duplicate payments until the final status is known.
4. Incorrect Details
Refunds may not be available where a successful transaction was processed using incorrect information entered by the user, such as the wrong mobile number, account number or consumer ID.
5. Service Charges
Convenience, processing or service charges may be non-refundable where the underlying transaction has already been processed or where third-party charges have been incurred.
6. Refund Requests
For eligible cases, users should contact support with the transaction ID, payment reference, date, amount and relevant service details.
7. Refund Timeline
Approved refunds may take additional business days depending on the payment method, bank, gateway or service provider involved.
8. Chargebacks
Users should contact support before initiating a chargeback so the transaction can be reviewed. Duplicate recovery of the same amount is not permitted.